SHIPPING POLICY

FREE for orders to UK over £30. 

NEXT DAY IS NOW STANDARD MON-FRI IF ORDERED BEFORE 12PM

£6.50 for orders under £30

Orders will be delivered Monday–Saturday (excluding bank or public holidays)

COLLECTIONS POLICY

Order Mon-Fri by 12pm to collect the same day from our Sturminster Newton site between 12pm-4.30 pm Mon-Thurs and 12pm-2pm Fri

In notes enter the date and time you wish to collect and your order will be waiting for you in our reception area (completely contactless)!

SENDING A GIFT?

TO ADD A GIFT MESSAGE SIMPLY TYPE IN THE NOTES AT CHECK OUT "GIFT, FOLLOWED BY YOUR MESSAGE AND WE WILL ADD A GIFT NOTE AND EMAIL YOU THE RECEIPT 

RETURN POLICY

We want you to be delighted with your purchase, but if you are not, you can return any item within 30 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

We will be happy to make a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges unless your item is faulty or damaged – please see below for details.

Unfortunately, we cannot offer exchanges for orders placed online. Please return your item/s by post or in store and place a new order.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered. If the goods are faulty, a refund will be offered regardless of proof of purchase. 

PAYMENT METHOD

You are able to pay for your order via PayPal or via our secure online card payment 

WHOLESALE INQUIRIES

If you are interested in stocking our James & Co Fragrance range please get in contact for wholesale inquiries by emailing us at hello@jamesandcofragrance.co.uk or alternatively click the link below to be directed to our Faire Wholesale account.